We offer a 30-day return window. You have 30 days from the order delivery date to ship the item(s) you wish to return back to us. Buyers are responsible for return shipping costs unless the product is determined to be defective or was damaged during shipping. Returns must be unused and in new condition. Once the return is received, we will inspect the item(s) in the package and then issue a refund to the original payment method. A 20% restocking fee will be deducted from the refund amount if the item has been used or damaged (e.g. dirty, scuff marks, cracked, cut mark from a box cutter, etc.).
How do I start a return?
To start a return, send an email to firstname.lastname@example.org with you order number and the item(s) you wish to return. We will send you a reply email with a pre-paid USPS return shipping label. Once the item(s) is received, we will issue a full refund minus the cost of the return shipping. Please use the original shipping box for your return.
Incorrect Address / Returned to Sender
If an order is returned to us because the shipping address provided at checkout was either incorrect or incomplete, the buyer is responsible for the cost of a new (2nd) shipping label. This applies to both US and international orders.